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      3. Licence / subscription

      How to activate a Datylon for Illustrator free trial or subscription?

      Read here how you can active a Datylon subscription.

       

      Activate your Datylon free trial or subscription.

      • Start Adobe Illustrator, and open or create a document.
      • Add the Datylon tool to the basic toolbar if not visible yet. See below for help.
      • Click once on the icon and drag a box on the artboard.

      dragbox

      • The Datylon sign-in window appears. Use your Datylon account email and password.

      singin

       

      Depending on the situation, your license will be activated differently: 
      • No subscription: 
        Your free trial will start and expires in 14 days. Your license will automatically be linked to the active Adobe ID. 
      • Subscription:
        If you have purchased a subscription yourself, your paid license will automatically be activated and linked to the active Adobe ID, once you sign-in to Adobe CC. 
      • License key:
        If you received a license key from someone else, click on I have a subscription, then on
        I have a license key and enter your license key. Then click on Check license. Your license will automatically be activated and linked to the active Adobe ID. 

      After that, you can start using Datylon for Illustrator by drawing a chart area using the Datylon tool in your main toolbar. 

       

      Please make sure that your Date and Time OS settings are correct. Drastic changes in OS Date and Time settings may cause login issues in Datylon for Illustrator.

      Appendix A 
      Add the Datylon tool to the basic toolbar

      • In Illustrator, open the All Tools drawer by clicking on the 3 dots at the bottom of the basic toolbar.* 
      • Scroll down to Add Ons: and drag the Datylon tool icon to the basic toolbar.

      toolbar

      * It has been reported that in some rare cases, the icon is not visible in the basic toolbar, despite it having been dragged to it. To fix this, click on the list icon in the right upper corner of the All Tools drawer and change to Advanced. The Datylon icon should appear now in the toolbar. 

       

      Appendix B
      Clearing Cache of Adobe Illustrator

      Sometimes, the cache of Adobe Illustrator needs to be cleared first to be able to activate the license properly. In that case, go to step 1. If still no success, go to step 2. Otherwise contact Datylon support via chat or getsupport@datylon.com. 

      1. Adobe CC Sign-out > Sign-in 

      Sign out and in again to Adobe CC and proceed as instructed above to log-in to your Datylon account and activate your license.

      2. Hard clear cache

      However, in some rare cases, the above procedure is not enough and the cache of Adobe Illustrator needs to be cleared the hard way. In that case, follow the steps below: 


      For MacOS

      • Quit Adobe Illustrator
      • Open Terminal: In Finder, open the /Applications/Utilities folder, then double-click Terminal.
      • Type in Terminal: 
      cd /Users/$USER/Library/Caches/CSXS
      rm -rf ./cep_cache
      • Close Terminal
      • Start Adobe Illustrator, start up Datylon for Illustrator by dragging a chart box and sign in as instructed to your Datylon account and activate your license. 


      For Windows

      • Quit Adobe Illustrator

      • Open the Command Prompt app:
        Select the Start button, type cmd and open Command Prompt.

      • Type in Command Prompt: 
      cd C:\Users\%username%\AppData\Local\Temp
      rmdir /s cep_cache
      • Close Command Prompt app
      • Start Adobe Illustrator, start up Datylon for Illustrator by dragging a chart box and sign in as instructed to your Datylon account and activate your license.