What is included in my Datylon account and product license?

A Datylon for Illustrator subscription includes support and software updates during the active subscription period

Customer Support

To the best of our ability, Datylon BV will endeavor to provide answers to your support questions within our business hours.

Our offices are open between 9 AM and 6 PM Central European Time.

You can reach us via Chat, email or the contact form

Product Updates

A Datylon for Illustrator subscription includes software updates during the subscription period. This means that you will have access to all the latest updates and improvements for the software. These updates cover a wide range of enhancements, including bug fixes, patches, major or minor releases, and any other changes or modifications that are commercially available. By keeping your subscription active, you can take advantage of these updates to ensure that you are always using the most up-to-date version of Datylon for Illustrator. This helps to enhance the performance, stability, and overall functionality of the software, allowing you to create stunning visualizations with ease.

Bespoke support

Upon request, Datylon offers separately-sold enterprise support & maintenance services for the subscription period. These services are specifically designed for organizations that require additional assistance and personalized support beyond the standard customer support provided. With the enterprise support & maintenance services, you will have access to a dedicated team of experts who can help you with any technical issues, troubleshooting, and customization needs.